Shipping made easy!

Frustrated with the high shipping rates offered by many of the courier services in Jamaica?

Join us!

Who we are

About Us

Welcome to FV Logistics Limited, your trusted partner in logistics services. At FV Logistics Limited, we specialize in seamless logistics, connecting businesses and individuals with their global counterparts through efficient and cost-effective shipping solutions.

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HOW IT WORKS

Sign Up

Sign up for free via this link fvlogisticsja.com/register or the app (My Courier Portal) and get your US shipping addresses.

Ship and track

Once your item is delivered to our warehouse, you'll receive an email notification, or you can track your package online through our website or app (My Courier Portal App). All updates are sent through emails or you can track by using website or app.

Credit Card Purchase

Don’t have a credit card? Don’t worry we can make the purchase for you. Ask us how.

Collect Your Packages

Once your package(s) reaches Jamaica and it has been cleared by customs. You will receive an email saying your package is ready to be picked up. Delivery is an option.

Our rates

We have some of the lowest rates hands down!

Please note: Freight rates and other fees are subject to change without prior notice. FV logistics is not responsible for customers not reading or overlooking this advisory.
PLEASE NOTE: A processing fee is added to all lb and a handling fee from 15lb up

Terms and Conditions

Each customer will be considered to have read and agreed to our terms and conditions once they open an account with FV Logistics Limited. We also advise account holders to examine the terms and conditions on a regular basis to stay informed of any potential updates. After completing the registration process, each customer will receive our U.S.A. mailing address and a unique mailbox number, where products should always be mailed.
​ If your shipping address is incomplete, you risk being charged for using an erroneous address or having your goods sent to the wrong recipient. It is the customer's responsibility to ensure that the merchant properly packages their items for shipping to ensure safe delivery and prevent harm to people, property, or the item.

As a result, FV Logistics disclaims liability for items harmed by outside parties

FAQ

Frequently Ask Questions

Damages caused my natural Disasters
Dear Customer,
Once your packages are ready for collection, we will notify you accordingly. Please note that Fv Logistics holds no liability for any damages that may occur due to natural disasters.

My package was delivered but I do not see it in my F.V Logistics Limited account.

Packages are updates in batches. Once a package has been delivered at the warehouse house , it takes up to 24 hours or by the end of the next day to be updated on the system. If two days have passed and you haven’t received and update , please contact us asap. Also please to double check your address information.

After your package arrives at our Florida warehouse and is logged into our system, it typically takes 3 to 5 business days to reach Jamaica and clear customs. In terms of our shipping schedule, we ship two or three times a week by air on Tuesdays, Thursdays, and Saturdays and once a week by sea on Thursdays. Please note that these days may vary. If there are any delays, we will promptly notify our customers.

FV Logistics has to declare to Jamaica customs the contents and value of each package entering the country through our service. If invoices are not provided, this will result in delays at customs and there is the possibility that the customs officer inspecting the shipment will assign a higher value to your package.

To avoid paying custom duties please ensure that your package value/cost stay below $100usd.

Storage Policy Update

Please review our updated storage policy carefully to avoid additional fees or forfeiture of packages.

Collection Timeframes

  • High-Value & Box Packages:
    Packages valued at USD $100 or more, as well as all box packages, must be collected within 2 business days before storage fees apply.
  • Soft & Lightweight Packages:
    Must be collected within 5 days once marked Ready for pickup or delivery.

Storage Fees (Applied daily, including weekends and holidays):

  • Soft packages: JMD $200 per day
  • Single large boxes: JMD $350 per day

Unclaimed & Auction Policy

  • Unclaimed packages left in storage for 10 days will be considered abandoned and subject to auction.
  • Claimed soft packages that remain uncollected for up to 30 days will be auctioned to recover freight and clearance fees.
  • Claimed boxes and heavy-weight packages that remain uncollected after 14 days will be auctioned to recover freight and clearance fees.

We do not accept packages that are shipped without the registered name and correct mailbox number for security reasons. Signing up for our service is free, and the mailbox number you receive should be kept confidential. All packages must match the registered name, and a valid government ID is required upon pickup.
Please note that failure to register and use our Shipping address or use someone else mailbox number will result in an administrative fee of JMD $1,500 (subject to change at any time).

All packages coming through Jamaica Customs are opened and inspected by a customs officer to verify that the invoice matches the contents of the package. They are then resealed using cello tape.

Notice – Unknown Packages

Unknown packages are packages that are shipped without the required courier code (FV Logistics ####) in Address Line 2.

To avoid your package being sent to Unknown, please ensure that you use the complete address provided to you upon registration with the company. This includes:
• Your FV Logistics courier code
• Your assigned mailbox number

Example:
FV Logistics 10001

⚠️ Failure to use the complete address may result in your package being delivered to the wrong address or sent to the Unknown Department.

Process to Retrieve Unknown Packages

1. The customer must provide the following information:
• Delivery slip
• Tracking number
• Full name on the package
• Proof of the address used when ordering

2. Once all required information is submitted, an investigation will be conducted.

3. If the package location is confirmed, the company will submit a retrieval request to the Unknown Department using the information provided by the customer for the package to be shipped to the company.

4. Estimated retrieval timeframe: 2–3 weeks.

5. If the package is not successfully retrieved after one (1) month, neither the company nor the warehouse will be held liable for a refund or replacement of the package.

6. Once the package is physically retrieved, the customer will receive an update via email.

7. Cost to retrieve package:
• $500 JMD for soft packages
• $1,000 – $2,500 JMD for boxes (based on size)

All customers shipping with FV Logistics are required to declare the contents of their packages by submitting a complete invoice. This process ensures compliance with customs regulations and protects our customers from fraudulent claims.

What a Complete Invoice Must Include:
1. Order Number
2. Screenshot of Tracking Number from the seller or carrier
3. Description of Items with a detailed cost breakdown
4. Checkout Total showing the final amount paid

Submission Deadline:
All invoices must be submitted once the package arrives at our warehouse but before it reaches Jamaica.

Why Invoices Are Important:
Invoices are not only required for customs clearance but also protect customers by ensuring that packages are only claimed by their rightful owners.

Consequences of Missing Invoices:
• Packages without invoices are more likely to be detained, resulting in a reclearance fee.
• If FV Logistics successfully clears a package from customs without an invoice, the customer is still required to submit the necessary information.
• Packages will not be released until the required evidence is provided.

If package is cleared without invoice, storage fee will still apply after 5 days

Storage Fees: After 5 days, storage fees will apply:
- Small Packages:$200 JMD per day.
- Single Packages (e.g., boxes): $350 JMD per day.
- Note: Storage fees are applicable even on holidays.

- If a package remains unclaimed after 10 days of storage, it will be considered unclaimed and may be subject to auction.
- If a claimed package is left uncollected for up to a month, it will be auctioned to cover expenses such as freight charges and local clearance fees.

If you have multiple packages ready the first set of ready packages would have to be collected first before others can be released.


Custom Process Here

Please view Customs Process here

Join many other persons who have signed up for FV Logistics!

We have the lowest rates guarenteed! Sign up today!

Business Hours
Monday 10:00 AM – 5:00 PM
Tuesday 10:00 AM – 6:00 PM
Wednesday 10:00 AM – 6:00 PM
Thursday 10:00 AM – 6:00 PM
Friday 10:00 AM – 6:00 PM
Saturday 10:00 AM – 3:00 PM
Sunday Closed

Contact us